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Privacy Policy

MullenandMullen.ca — Mortgage Architects

Effective Date:  November 18, 2025

At Mullen and Mullen (Mortgage Architects), your privacy is important to us. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy describes how we handle personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.

1. Information We Collect

We collect personal information only as necessary to provide mortgage services, including:

 

  • Name, address, email, and phone number

  • Employment and income information

  • Financial details such as assets, liabilities, banking information

  • Credit information (with your explicit consent)

  • Property and mortgage application information

  • Any documents you choose to upload or send to us

2. How We Use Your Information

We use your information to:

  • Assess your mortgage needs

  • Submit mortgage applications to lenders

  • Identify suitable mortgage products and rates

  • Communicate updates, approvals, and mortgage-related information

  • Meet legal, regulatory, and compliance requirements

  • Maintain accurate internal records

  • We do not sell or trade your personal information.

3. Consent

By providing your information—whether through our website, email, phone, or an application—you consent to its collection and use for mortgage-related purposes.

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You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Sharing Your Information

We may share your information with:

 

  • Mortgage lenders and financial institutions

  • Mortgage default insurers (e.g., CMHC, Sagen, Canada Guaranty)

  • Credit bureaus (with your consent)

  • Appraisers, lawyers, and other professionals involved in the mortgage process

  • Our brokerage network: Mortgage Architects

    We only share what is required and only for the purpose of securing and servicing your mortgage.

5. Protecting Your Information

We use administrative, technical, and physical safeguards to protect your personal information, including encrypted systems, secure storage, and restricted access protocols.

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Only authorized personnel have access to your data.

6. Cookies & Website Tracking

Our website may use:

 

  • Cookies

  • Analytics tools

  • Pixel tags

  • Session tracking

 

These technologies help us improve user experience and website performance. You may adjust your browser settings to disable cookies.

7. Retention of Personal Information

We retain your information only as long as necessary to:

 

  • Provide mortgage services

  • Meet legal and regulatory record-keeping requirements

  • Resolve any potential disputes

 

After this period, information is securely destroyed.

8. Access and Correction

You have the right to:

 

  • Access your personal information

  • Request corrections to inaccurate or incomplete data

  • Request information about how your data has been used or disclosed

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To submit an access request, contact us using the information below.

9. Third-Party Links

Our website may contain links to other sites.

We are not responsible for the privacy practices of third-party websites.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Mullen and Mullen — Mortgage Architects

Email: customercare@mullenandmullen.ca

Phone: 705-429-5492

Website: www.mullenandmullen.ca

 

Mortgage Architects Brokerage#12728 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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